When a Death Occurs


The overwhelming feelings of despair, disbelief, shock, and numbness caused by the passing of a loved one cannot be conveyed by mere words. Even when the death is expected, the pain that loss brings can still be devastating.  In truth, no one is completely prepared for the death of someone close to their heart.


During this difficult time, there are decisions to be made immediately, arrangements to be coordinated, and a lot of things to be considered for your loved one’s final farewell. We understand how this may feel overwhelming, especially with the grief you’re feeling over the loss. Please know that we are here to help and support you. 


On this page, we’ve put together helpful information to guide you through this process.


Benefits of Preplanning a Funeral

NOTIFY PROPER AUTHORITIES

If your loved one passes away while under the care of a facility — such as a nursing home or a hospital — staff from the facility will contact you and notify appropriate authorities themselves.


If the death occurred in the workplace or at home, you will need to get in touch with his/her physician or emergency medical personnel, as the cause of death must be identified and indicated in legal documents.


In the event that no one was present at the time of death, you will need to contact the police before moving the deceased to another location.


How Preplanning Eases the Burden on Loved Ones

CALL THE FUNERAL HOME

Our caring funeral director can assist you with your funeral arrangements. We will collect information from you in order to facilitate the transfer of your loved one’s remains to our facility. You would also be asked if the deceased has made pre-arrangements and whether or not you’d like for him/her to be embalmed. While of course you can ask any questions you have in your mind during this call, note that once you visit the funeral home, we can discuss the arrangements in greater detail.


During this call, you’ll also be informed about the things that you need to bring with you like the clothes your deceased loved one will use for the burial. Feel free to call us whenever you feel the need to. Remember that we are here to listen to you, help you, and guide you during this difficult and trying time.

Ready to Begin Your Plan?

If the death happens away from home, first contact local authorities or emergency services where the death occurred. They will confirm the passing and connect with local medical professionals or the coroner.


Next, reach out to a trusted funeral home for guidance. They can arrange transportation back home and manage the details. For deaths outside the U.S., the local embassy or consulate can assist with documentation and repatriation.


Throughout the process, rely on experienced professionals to handle each step with care and respect, giving you space to grieve and remember your loved one.